📌 HEERA MOTI JEWELLERS

Customer Purchase Policy

At Heera Moti Jewellers, your satisfaction and confidence are our highest priorities. We believe in complete transparency before every purchase.

✅ Before You Buy

To help you make an informed decision, we are happy to provide:

📹 Live Video Call – See the product in real time before placing your order.

📸 Additional Photos & Videos – Request close-up images or videos from different angles.

💬 Product Assistance – Our team is available to answer your questions about size, finish, materials, and product details.

We encourage every customer to review the product carefully before confirming their purchase.

📦 Return, Exchange & Refund Policy

As every product undergoes quality inspection before dispatch and many items are handcrafted or specially packed:

• ❌ No Return
• ❌ No Exchange
• ❌ No Refund

All sales are final once the order is confirmed and dispatched.

🚚 Damaged or Wrong Product

If you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery by sharing:

• 📸 Clear photos of the package and product
• 🎥 An unboxing video (without cuts or edits)

Our team will review the issue and provide the appropriate assistance.

🤝 Our Promise

We are committed to providing:

✔ Genuine & Quality Products
✔ Honest Product Representation
✔ Secure Packaging
✔ Responsive Customer Support
✔ A Safe & Transparent Shopping Experience

Your trust is our greatest asset.

Thank you for choosing Heera Moti Jewellers.